Chatbots are a relatively new technology in the healthcare industry, but they have the potential to revolutionize the way we interact with our healthcare providers and get the care we need. It is important to note than while chatbots provide users with personalized medical advice, they do not substitute the need to see a doctor in person. For emergencies or serious medical conditions, it is always best to seek professional medical advice from a qualified healthcare practitioner. Chatbots can also be used as an adjunct to regular medical care.
The Babylon Health symptom checker chatbot is a free service that allows users to check their symptoms and receive personalized medical advice. The chatbot uses artificial intelligence to assess users’ symptoms and then provides them with a list of possible conditions, along with recommendations for how to treat them. The chatbot also offers users the option to connect with a doctor if needed.
​
The Babylon Health virtual assistant is a paid service that offers users a more comprehensive range of healthcare services. In addition to the symptom checker chatbot, the virtual assistant also allows users to book doctor consultations, order prescriptions, and manage their health records. The virtual assistant is available in English, French, Spanish, Portuguese, and German.
​
The Babylon Health online doctor consultation service allows users to consult with a doctor via video call. The service is available 24 hours a day, 7 days a week, and users can usually get an appointment within minutes. Doctors who provide consultations through the Babylon Health service are all UK-based and are registered with the UK’s General Medical Council.
​
Strengths:
-
Use of AI to make healthcare more accessible, efficient, and affordable
-
A commitment to innovation and quality
-
Has a wide range of products and services that meet the changing needs of its users
​
Weaknesses:
-
Its potential to disrupt traditional healthcare models
-
Its reliance on artificial intelligence, which is still under development
-
Its potential to contribute to the increasing fragmentation of healthcare services
Healthily chatbot is a free service that allows users to input their symptoms and get a diagnosis or a list of possible conditions that best match their symptoms. The chatbot uses artificial intelligence to assess users’ symptoms and provides them with a list of possible conditions, along with recommendations for how to treat them. The chatbot also offers users the option to connect with a doctor if needed.
The Healthily chatbot is available on their website and as an app on iOS and Android devices. It is also available on Alexa and Google Home devices. The chatbot can be used in English, Spanish, French, German, Portuguese, Italian, Russian, Chinese, Japanese, and Korean. The chatbot is trained on a dataset of over 20,000 medical conditions and their symptoms.
​
Strengths:
-
Provides accurate health information
-
Is available 24/7
-
Can be used on mobile devices and desktop
​​
Weaknesses:​
-
Is not a replacement for a doctor
-
May not be able to diagnose all health conditions
-
Is not available in all countries
The Buoy Health symptom checker is powered by a machine learning algorithm that has been trained on over 10 million medical records. The symptom checker asks users a series of questions about their symptoms and then provides a list of possible conditions, along with recommendations for treatment. The symptom checker can also connect users with a doctor through the Buoy Health telemedicine platform.
The Buoy Health telemedicine platform allows users to consult with a board-certified doctor online. The platform is available 24/7, and users can usually get an appointment within minutes. Doctors on the Buoy Health platform can prescribe medication and even order lab tests.
​
Strengths:
-
Its AI-powered symptom checker can provide users with an accurate diagnosis.
-
Its telemedicine platform allows users to consult with a doctor online.
-
Its services are available 24/7.
​​
Weaknesses:​
-
Its reliance on AI could lead to misdiagnosis.
-
Its telemedicine platform is not available in all states.
-
Its services are not covered by all insurance plans.
The HealthTap symptom checker chatbot is a free service that allows users to check their symptoms and receive personalized medical advice. The chatbot uses artificial intelligence to assess users’ symptoms and then provides them with a list of possible conditions, along with recommendations for how to treat them. The chatbot also offers users the option to connect with a doctor if needed.
​
The HealthTap online doctor consultation service allows users to consult with a doctor via video call. The service is available 24 hours a day, 7 days a week, and users can usually get an appointment within minutes. Doctors who provide consultations through the HealthTap service are all US-licensed and board-certified physicians.
​
The HealthTap health and wellness platform is a paid subscription service that gives users access to a variety of health and wellness tools and resources, including articles, videos, recipes, and meditation guides. The platform also includes a personalized health coach who can help users track their progress and reach their health goals.
​
Strengths:
-
An increase access to healthcare because it can be accessed 24/7;
-
An improve convenience because users can consult with a doctor via video call without having to leave their homes;
-
A lower costs because users can get medical advice without having to pay for an in-person visit to a doctor's office.
​
Weaknesses:
-
It may not be appropriate for emergencies.
-
It may not be covered by insurance.
-
It may not be as effective as getting healthcare from a real doctor.
The Infermedica symptom checker chatbot is a free service that allows users to check their symptoms and receive personalized medical advice. The chatbot uses artificial intelligence to assess users’ symptoms and then provides them with a list of possible conditions, along with recommendations for how to treat them. The chatbot also offers users the option to connect with a doctor if needed.
The Infermedica triage and navigation platform is a paid service that is used by healthcare providers to help them triage patients, identify the most appropriate care pathway, and streamline the patient journey. The platform uses artificial intelligence and machine learning to assess patient data and then generate personalized recommendations for care. The platform is used by a variety of healthcare providers, including hospitals, clinics, and insurers.
The Infermedica medical knowledge graph is a database of medical knowledge that is used to power the company's products and services. The knowledge graph contains information on over 10,000 medical conditions, 1,000 diseases, and 5,000 medications. The knowledge graph is updated regularly to ensure that it contains the latest medical information.
​
Strengths:
-
Use of AI to make healthcare more accessible, efficient, and affordable
-
An extensive knowledge graph that provides the basis for evidence-based recommendations
-
A commitment to innovation and quality
​
Weaknesses:
-
A potential to disrupt traditional healthcare models
-
A reliance on artificial intelligence, which is still under development
-
A potential to contribute to the increasing fragmentation of healthcare services